RETURN POLICY
At Mountain Standard Goods, we want you to love every item you purchase. If for any reason you are not satisfied, we offer a simple and transparent return process to ensure a smooth and convenient experience.
Eligibility for Returns
To be eligible for a return, items must be sent back within 30 days of delivery and remain in their original condition: unworn, unwashed, and with all original tags attached. Items that show signs of wear, alteration, or damage are not eligible for return.
Non-Returnable Items
Certain items are considered final sale and cannot be returned or exchanged, including:
- Gift cards
- Underwear and intimate apparel
- Swimwear
- Clearance or final sale items
Please review product descriptions carefully before purchasing.
How to Initiate a Return
To begin a return, please contact our customer support team at:
support@mountainstandardshop.com
Include your order number and reason for return. If applicable, our team will provide a Return Merchandise Authorization (RMA) along with return instructions.
Return Shipping
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrectly sent. We recommend using a trackable shipping service to ensure safe delivery. Mountain Standard Goods is not responsible for lost or damaged return shipments.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval status. If approved, refunds will be issued to your original payment method within 7–10 business days.
Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or color, please specify your request when contacting customer support. Exchanges are subject to product availability.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return label and arrange for a replacement or full refund at no additional cost.
International Returns
International customers are responsible for return shipping costs unless the item received is defective or incorrect. Any customs duties or import taxes are non-refundable.
Order Cancellations
Orders may be canceled before shipment by contacting customer support. Once an order has been shipped, it cannot be canceled but may be returned under this policy.
Contact Us
If you have any questions regarding this Return Policy, please contact us at:
Email: support@mountainstandardshop.com
We are here to ensure a smooth and reliable shopping experience.
Mountain Standard Goods — Your satisfaction is our priority.